Level 3 Business Administration Apprentice
Main area Dementia & Frailty Grade Apprenticeships: Apprenticeship Contract Apprenticeship: 21 months Hours Full time – 37.5 hours per week (Monday – Friday 9 am to 5 pm) Job ref 436-7354859-A
Site Little Bromwich Centre Town Birmingham Salary £15,600 per annum, pro rata Salary period Yearly Closing 07/06/2026 23:59
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
An exciting opportunity has become available within the South Community Mental Health Team (Dementia and Frailty Service). We are looking to appoint an enthusiastic and motivated apprentice to join our small, busy team.
In this role, you will deliver effective and efficient administrative support to the Team Manager and the wider community team. You will also receive the guidance and resources needed to achieve a Level 3 Qualification and the essential knowledge required to complete your Apprenticeship successfully.
Main duties of the job
- To undertake a range of administrative duties to support the work of the team.
- To act as first point of contact for all general queries
- To develop knowledge and skills.
- To be skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, record and analyse data, to provide a range of administrative planning and support in the team.
- To provide cover for colleagues as appropriate when required.
- There is a need to be able to work within a busy environment, prioritise workload with accuracy and to deadlines.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
- Maths & English GCSE C or above /Level 4-9
- Knowledge of Microsoft packages Word/Excel/Outlook/Teams
- Good Communication and Good Customer Service
- Ability to work independently and as part of a team, Attention to detail, Able to prioritise workload
- Experience of dealing with people over the telephone and assisting with their enquiries.
- Previous experience of working in NHS.
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.
Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.
All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.
If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self‑assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK – GOV.UK (www.gov.uk). The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.
Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.
Please note – if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
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