Lawn Care Technician – Field Service & Customer Care

As a Lawn Operative, you will be responsible for delivering a high level of professional service to customers across your treatment area. With training, you will be able to identify lawn issues and offer advice on treatments that may be required, building relationships with our customers on every visit.

Responsibilities

• Maintain contact with the customer before a treatment is carried out, informing them when you will be attending (call ahead).
• Visit a number of designated customers on a daily basis to apply fertiliser and herbicide.
• Inform the customer before any work commences and, if the customer is not available, continue with the treatment.
• Notify the customer at the conclusion of the work that the treatment has been completed and supply the invoice explaining what work has been carried out.
• Inform the customer of the next treatment date.
• Identify any lawn issues and offer any necessary advice on lawn and mowing practice and any additional treatments which may be required.
• Carry out essential Spring/Autumn machine work such as aerators, scarifiers and lawn top‑dressers using a variety of professional lawn‑care machinery.
• Perform aeration and scarification (removal of moss, thatch and soil compaction) in a safe and professional manner, using regular garden tools such as rakes, leaf sweepers and brooms.
• Work in a team or alone on machine work, which can be physically demanding, requiring good general fitness.
• Maintain standards of all health and safety practices, as supplied by Green Thumb Limited.
• Maintain a high level of cleanliness of the company vehicle and ensure all servicing is completed.
• Ensure a professional and smart appearance at all times.
• Carry out any necessary simple service calls as and when they arise.
• Carry out lawn analysis and quotations as required.
• Support business growth by speaking to potential customers and providing point‑of‑sale material as requested.
• Maintain and update stock reports when required.

Qualifications

• Have a full UK driving licence for manual vehicles.
• Have excellent communication and customer‑facing skills.
• Have a passion for lawn care.
• Want a job where you can work independently, outdoors and keep active.
• Be able to deliver top‑quality customer service.
• Have excellent organisation and time‑keeping skills.
• Have the right to work in the UK.
• Experience in any of the following is an advantage: Maintenance Worker, Maintenance Operative, Caretaker, Maintenance Technician, Maintenance Assistant, Maintenance Engineer, Maintenance Supervisor, Maintenance Manager, Facilities, Grounds Worker, Health & Safety, Estates Management, Gardener, Postal Services, Delivery drivers, Labourer, Lawn Care, Landscaping, Lawn Technician, Customer services, Sales.

Salary and Hours

Starting salary: £26,645.00 + £2,000 OTE. Annual salary reviews. Hours of work: 8:00 am – 4:30 pm Monday to Friday (with overtime opportunities). Location of work: Salisbury.

Benefits

• Annual holiday allowance increase, up to 22 days + Bank Holidays.
• Company van and mobile phone.
• New uniform annually.
• Paid training and qualification in the application of pesticides and chemicals.
• Ongoing training and development.
• Medical cash plan.
• Christmas shutdown.
• Free lawn treatments.
• Enhanced paternity & maternity pay.
• Company sick pay.
• 24‑hour Employee Assistance Helpline.
• Store discounts on other retailers.
• Long service awards.
• Employee of the month awards.

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