Job Description
Working within the busy area of the Revenues & Benefits department you will be involved in processing and telephony of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.
Hartlepool Office Based Only
The role is based in the Hartlepool office and is not suitable for remote work.
Main Responsibilities
- To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
- Meet the standards or deadlines required whilst performing all duties with minimum support.
- Complete high levels of workload consistently in line with the Right Time Indicator, the Right Benefit Indicator and Subsidy regulations.
- Coaching and mentoring junior staff/colleagues.
- Share best practice with colleagues and lead update sessions to wider team.
- Keep own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training sessions to improve wider team skills.
- Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements.
- Regularly exceed minimum contractual standards for productivity/accuracy.
Qualifications
- Proven problem solving skills.
- Good customer service and communication skills.
- Working knowledge of Housing Benefits / Council Tax.
- Delivers under pressure with a flexible approach to work.
- IT competent.
- Self‑motivated.
Skill Development and Progression
NEC are committed to developing and expanding the skill and knowledge sets of all colleagues. Candidates may cross‑skill in at least one additional service within the processing centre, for example by undertaking additional training in the Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression Path
- Revenues and Benefits officer → Revenues and Benefits senior → Revenues and Benefits Service Manager → Senior Operational Management Roles.
Benefits
- Private Medical Cover funded by NEC for employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4× basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with substantial employer contributions up to a maximum of 8.5 %.
- A selection of flexible benefits to suit your individual needs.
- Free access to LinkedIn Learning, with over 15 000 courses covering a wide breadth of subjects.
Additional Information
- Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
#J-18808-Ljbffr…