Receptionist

Receptionist

Closing date: 20 May 2026

A414 QDU is a highly efficient Endoscopy and Day Case Unit that provides a full range of diagnostic and therapeutic endoscopic procedures. The unit manages day surgery cases pre‑ and post‑operatively.

Job Responsibilities

• Attend patients on arrival and verify their identification, medical and insurance details.
• Inform nursing or clinical staff of required support.
• Handle enquiries face‑to‑face and over the telephone.
• Coordinate transport and other arrangements for patients.
• Book appointments and perform other clerical duties as required.
• Maintain accurate patient records and update information when necessary.

Qualifications

• GCSE E in English language and Maths Grade C or above (or equivalent).

Skills and Abilities

• Excellent and professional telephone and reception manner.
• Flexible approach to duties and ability to meet deadlines while maintaining high accuracy.
• Good IT skills, including proficiency with Microsoft Office.
• Confidence to handle difficult conversations with patients, relatives and carers.
• Ability to work effectively in a busy team, adapt to change and motivate others.
• Ability to work independently and as part of a team.

Knowledge and Experience

• Clerical / administration experience including filing and/or reception.
• Previous NHS experience.
• Previous receptionist experience in a healthcare or public setting.

Equal Opportunities

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is an equal opportunities employer committed to recruiting a diverse workforce that reflects the diverse needs of the local population. We safeguard and promote the welfare of children, young people and vulnerable adults.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

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