Job Description
At Marie Curie, the best way to improve our care is by seeing it through the eyes of the people we support. Listening to patients and families helps us understand what we’re doing well and where we can improve. Feedback is essential to ensure our care meets the highest standards and reflects the needs of those we support.
People often feel more comfortable sharing honest feedback with volunteers, making your role vital. You’ll also help open up meaningful conversations about end‑of‑life experiences, helping us learn, improve, and be there for everyone facing dying, death, and bereavement.
Availability
Up to 3 hours per week – flexible to suit
Time
Mornings or afternoons
Location
Marie Curie Hospice, Speke Road Woolton, Liverpool L25 8QA
Criteria
Minimum 18 years or older
What you’ll do
- Talk with patients and families to complete experience‑of‑care surveys
- Listen actively and empathetically to people from all walks of life
- Record experiences accurately in the person’s own words and input data into an online system
- Escalate concerns and share positive feedback with relevant teams
Why you’d be a great fit
- Friendly, reliable and bring a positive attitude
- Enjoy listening to others and paying attention to detail
- Comfortable talking to people from all walks of life
- Good organiser and self‑motivated
- Team spirit
- Respect for confidentiality and boundaries
- Basic IT skills
What you’ll gain
- Training, ongoing guidance and wellbeing support
- Opportunity to make a real difference to people and gain new experiences
- Recognition for your time
- Travel expenses covered
Contact information
Administration Manager Sandra Carroll: Sandra.Carroll1@mariecurie.org.uk
Legal & EEO Statements
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at recruitment@mariecurie.org.uk.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
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