Team Leader

Job Description

Posted Tuesday 19 May 2026 at 00:00 | Expires Thursday 11 June 2026 at 23:59

Responsibilities

As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve.

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

Qualifications / Requirements

• Photographic ID (passport or UK Driving Licence).
• Current/recent retail (or similar) leadership experience (preferably in a fast‑paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

Benefits

Salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts.

We also offer a range of deals from retail partners to help you save money and make memories.

Employee Assistance Programme supports well‑being (physical, mental or financial).

Location

Queen Elizabeth Hospital, Mindelsohn Way, Birmingham B15 2GW, UK

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