Operations Lead

Thhe Operations Lead leads end-to-end warehouse and logistics operations at a Stansted site for a fast-growing international e-commerce logistics business, driving performance, efficiency, and continuous improvement. It requires strong leadership experience in high-volume environments, with responsibility for team management, KPIs, operational planning, and compliance, offering excellent progression in a scaling organisation.

Description

• Lead and manage day-to-day site operations, including inbound, outbound, and returns processes
• Drive operational performance against KPIs including productivity, accuracy, and service levels
• Develop and implement process improvements to enhance efficiency and scalability
• Manage, coach, and develop a team of supervisors and operatives
• Ensure compliance with health & safety, regulatory, and company standards
• Collaborate cross-functionally with internal stakeholders and external partners
• Oversee workforce planning, resource allocation, and cost control
• Support peak planning and execution, ensuring operational readiness

Qualifications

• Proven experience in a logistics, warehouse, or fulfilment leadership role
• Strong understanding of operational KPIs and continuous improvement methodologies
• Experience managing teams in a fast-paced, high-volume environment
• Excellent leadership, communication, and stakeholder management skills
• Data-driven mindset with the ability to analyse and improve performance
• Flexible and adaptable, with a hands‑on approach to problem solving
• Experience within e-commerce or parcel distribution is highly desirable

Benefits

• Competitive salary and benefits package
• Opportunity to join a rapidly growing international business
• Significant scope for progression as the organisation scales
• Dynamic and entrepreneurial working environment

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