Returns & Stock Control Team Leader

JD Sports- Warehousing Operations, 0001 Warehouse, ROCHDALE, Rochdale, United Kingdom

Job Description

The purpose of the role is to oversee the day-to-day running of the Returns & Stock Control Department and the Stock Removals process, ensuring that daily targets are achieved, maintaining accuracy, and delivering a high standard of customer service.

Key Duties / Responsibilities

• Distribute work fairly across the team to ensure targets and objectives are achieved while maintaining high accuracy standards.
• Support the identification and resolution of departmental operational issues.
• Oversee all aspects of Returns & Stock Control, including retail returns, pricing of clearance stocks, stock removals, audits, eBay, and reporting potential quality or product issues to relevant departments.
• Monitor adjustments within the DC and analyze information to identify and report findings.
• Monitor the audit trail of cartons dispatched from the DC.
• Investigate discrepancies reported by stores.
• Audit stocks destined for and passed over to jobbers and supervise the removal of ‘End of Line’ stocks to jobbers.
• Ensure all returns are regularly collected and carry out spot checks, monitoring and overseeing stocks slated for disposal, including lost property.
• Assist with ongoing development of all department members.
• Deputize for the Returns and Stock Control Supervisor in their absence.
• Complete any reasonable ‘adhoc’ tasks in line with business needs and your current responsibility level.
• Develop and document new processes within the department.
• Ensure department KPIs are met through operative training and development.

Skills, Knowledge & Experience

• Previous first-line management experience essential.
• Previous Returns or Stock Control experience preferred but not essential.
• Problem-solving ability.
• Good written and verbal communication skills.
• High levels of literacy and numeracy for documentation and accurate record keeping.
• Ability to prioritize work.
• Self-motivated, working independently on initiative.
• A team player capable of communicating and working with staff at all levels.
• Confidence in decision making.
• Professionalism and leadership skills essential.

System Knowledge (Preferred not essential)

• WMS
• Oracle
• Microsoft Office
• Assure
• Metapack
• Jira

Benefits

Staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

#J-18808-Ljbffr…