Complaints Handler

This is an ideal opportunity for an experienced complaint handler to join a major UK bank based in Bristol working on a hybrid basis from the client office.

We are looking for experienced complaint handlers who are confident with the end-to-end complaints process to join an exciting contract.

What you’ll be doing:

• Manage a pipeline of complaint cases relating to motor commissions complaints and working each one to resolution.
• Undertaking a full review of the customer complaint case and investigating all aspects of the complaint and gathering evidence.
• Review all of the information regarding each complaint case to reach a fair outcome for the customer.
• Write a detailed final response letter to the customer explaining the outcome clearly.
• Take responsibility for queries/issues through to resolution.
• Manage expectations of all internal and external customers.

What we’d like to see from your application:

• Previous experience within financial services complaints.
• Good knowledge of a range of financial products would be advantageous.
• Strong written communication and excellent attention to detail.
• Organisational skills to manage a pipeline of work and meet deadlines.

Location:

Bristol – Hybrid 2-3 days in the office and the remainder working from home.

The rate on offer:

£180 per day via Umbrella

Hours:

37.5 hr week between 9am – 6pm. Monday to Friday working hybrid 2-3 days in the office and the remainder from home.

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