Service Advisor

Customer Service Advisor – Falkirk

Contract: Fixed Term | 12 Months

Working Hours: Monday‑Friday 08:00‑16:30, plus 1 in 3 Saturdays 07:00‑11:00

Salary: Starting from £26,500 + benefits

Benefits:

• In‑house training to support career progression
• 28 days holiday plus public holidays, increasing with service
• Competitive employer pension
• 4× basic salary life insurance
• Discounts on major retail outlets, including groceries
• Eligibility to receive an annual ‘Company Success Payment’

Key Responsibilities:

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day‑to‑day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working independently.
• Plan, schedule and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account details, available credit and obtain relevant authorisation.
• Provide timely updates to customers.
• Agree timescales for unscheduled work and follow through to completion.

Apply before 06/06/2026 (closing date may change depending on volume of applications).

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