Contact Centre Team Leader – Welsh Proficiency Required

Cyngor Caerdydd/Cardiff Council is seeking an experienced Contact Centre Team Leader to oversee the management of the Rent Smart Wales Contact Centre in Cardiff. The role involves supervising a team of Customer Service and Licensing Officers and requires strong customer service and communication skills. Applicants must have supervisory training and be fluent in Welsh to a Level 4 Advanced standard. This full-time permanent position is office-based at County Hall, Cardiff.#J-18808-Ljbffr…