BH Live is recruiting for a Duty Manager to join our team at Chamberlayne Leisure Centre – Southampton. You will oversee the day‑to‑day operations of the leisure centre, ensuring the safety, cleanliness, efficiency, and excellent customer service across all activity areas including group exercise classes and dryside facilities. Located on Weston Lane, the centre offers a well‑equipped gym, group exercise classes and sports hall for activities such as football, badminton, table tennis, and more. You will support the wider team to meet operational, health and safety and financial targets.
Responsibilities
- Supervise and support colleagues including receptionists, instructors, and cleaners.
- Ensure each department has the appropriate level of staffing and coordinate reactive shift cover.
- Ensure high standards of customer service across all areas of the centre and resolve complaints efficiently and courteously.
- Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
- Ensure the centre opens and closes safely and on time, in line with operational procedures.
- Carry out visual building inspections and report any issues to the technical team.
- Conduct and document regular facility checks, including fire exits, gym equipment, and cleanliness standards.
- Be responsible for the security of the building while on duty and respond to emergency calls when off duty.
- Act as the designated first aider as required.
Qualifications
- Operational experience working within a leisure centre.
- Strong communication skills and previous experience of managing or supervising people.
- Good organisation and attention to detail.
- A customer‑focused approach.
- The ability to remain calm under pressure.
- An up‑to‑date first aid qualification.
Previous experience in a similar role is highly desirable. Hours of work will be aligned with the centre’s opening hours and will include evenings, weekends and bank holidays on a rota basis.
What we offer
- On‑site parking.
- Training and development opportunities.
- Gym membership (BH Live Active).
- Health cash plan.
- Employee Assistance Programme.
- Company pension matched up to 6% contributions.
- Colleague discount on food and drink.
- Colleague recognition.
- Birthday/celebratory day off.
- Loyalty rewards.
#J-18808-Ljbffr…