Do you want a rewarding career with a growing organisation where people come first?
Operational Transformation Manager
About People’s Partnership
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone’s a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you’ll be doing
The primary purpose of this role is to provide effective and efficient delivery support to the Head of Operational Excellence, while driving the Customer Engagement and Customer Solutions agenda. The Operational Transformation Manager will lead key operational initiatives, coordinate internal meetings, and support the development of internal presentations. A key aspect of the role will be to continuously review and update the operational roadmap, as well as provide programme oversight to ensure alignment with wider business initiatives.
You will play an integral role in delivering a high-performing operational transformation function that meets the needs of People’s Partnership and its associated third‑party organisations. Working within established processes and standard operating procedures, you will actively contribute to achieving the overall objectives of the Operations function.
- Stakeholder & Benefit Management: Collaborate with internal stakeholders to ensure alignment across initiatives, while supporting effective benefit planning, tracking, and realisation.
- Culture, Engagement & Communication: Contribute to culture and engagement initiatives, help build internal capability, and deliver clear, timely communication to support operational delivery and change.
- Governance & Compliance: Promote and ensure adherence to internal processes, policies, and relevant regulatory requirements.
What we’re looking for
- Strong project management capability, with end‑to‑end delivery experience.
- Experience in business operations or financial services environments desirable
- Demonstrated success supporting leadership, including facilitating workshop sessions, managing governance cycles, and overseeing confidential workstreams.
- Experience in risk governance, performance reporting, and stakeholder engagement at all levels.
What you can expect from us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Volunteering days and charity payroll giving
- Onsite gym
- Social clubs and events
Disability Statement
People’s Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
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