CUSTOMER SERVICE & SALES SPECIALIST

Customer Service & Sales Specialist

Are you a confident sales professional who thrives on building customer relationships and driving business growth? You’ll be joining a collaborative and supportive environment where your contribution genuinely matters.

Location: Leeds. Salary: £30K-£35K basic salary with career progression opportunities. Hours: Full-time, Monday to Friday.

Benefits

• Supportive and close-knit team environment
• Long‑term career development opportunities
• Dynamic, fast‑paced working culture
• Opportunity to make a real impact within the business

Must Haves

• 2–3+ years’ experience in B2B sales, customer service, or sales support
• Confident communicator who enjoys speaking with customers
• Proactive approach to sales and customer relationship building
• Strong organisational skills and attention to detail
• Experience using ERP systems, CRM platforms, and MS Office

Key Responsibilities

• Handle inbound and outbound customer enquiries professionally and confidently
• Build strong, long‑lasting relationships with customers
• Follow up quotations and convert opportunities into orders
• Prepare and process customer quotations and sales orders accurately
• Check stock availability, lead times, and delivery schedules
• Identify upselling and cross‑selling opportunities
• Work closely with internal departments to ensure smooth order fulfilment
• Resolve customer queries efficiently and maintain excellent service standards
• Maintain accurate customer records within ERP and CRM systems
• Support continuous improvement and contribute positively to team culture

Desired Skills & Experience

• Experience within industrial products, wholesale, or technical sales environments
• Commercially aware with a proactive sales mindset
• Positive attitude with strong teamwork skills
• Comfortable managing multiple priorities in a fast‑paced environment
• Enthusiastic, reliable, and eager to contribute long‑term

Why Join?

This is an exciting opportunity to become part of a business that values teamwork, customer focus, and professional growth. You’ll work within a friendly and experienced team where your ideas, energy, and commitment will be recognised and rewarded.

Apply today to join our team.

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