Customer Experience Leader — Journey & Insights

Company: Macmillan Cancer Support
Apply for the Customer Experience Leader — Journey & Insights
Location: Glasgow
Job Description:

Macmillan Cancer Support is seeking a Customer Experience lead to champion the experiences of our supporters. You will be responsible for leading a team to enhance customer journeys and drive satisfaction.

The ideal candidate has a strong background in customer journey planning and line management, skilled in stakeholder engagement and using data for insights. The position offers a hybrid work model and a comprehensive benefits package.

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Posted: June 2nd, 2026