Senior Customer Experience Lead | Hybrid, Flexible Hours

Macmillan Cancer Support is seeking a Senior Customer Experience Manager to lead efforts in improving the experiences of supporters. This role involves strategic planning and management to ensure customer needs are prioritized within the charity’s objectives.

The successful candidate will work in a hybrid model between home and our London, Shipley, or Glasgow offices, ensuring a balance of office engagement and remote work. Key benefits include a salary range of £55,000 to £61,000, 25 days holiday, and a pension matched up to 7.5%.

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