Application Deadline: 24 May 2026
Department: Finance
Location: Torbay Council
Compensation: £31,537 – £34,434 / year
There has never been a better time to join our Revenue & Benefits team in the Finance Directorate at Torbay Council. We have real momentum building with a shared sense of purpose and ambition.
We are seeking an experienced and motivated Senior Revenue Officer to join our Revenues team. You will play a key role in delivering an efficient, accurate, and customer‑focused Council Tax and Business Rates service, ensuring income is maximised while maintaining fairness and compliance with legislation. The postholder will deal with complex revenues work, support colleagues and contribute to service improvement through strong technical expertise and problem‑solving skills.
Key Responsibilities
- Deal with complex Council Tax and Business Rates accounts, including Business Improvement District cases, covering liability disputes, exemptions, discounts, reliefs, and those subject to recovery action.
- Understand the principles of our local Council Tax Support scheme affecting working age.
- Provide technical advice and guidance to Revenues Officers and assist with mentoring and on‑the‑job training.
- Represent the authority at Valuation Tribunal hearings, Magistrates’ Court, and other proceedings as required.
- Ensure recovery action is taken promptly and in line with legislation and local policy, including enforcement agents, insolvency, and attachment processes.
- Respond to complex customer enquiries, complaints, and member enquiries in a professional and timely manner.
- Contribute to service development, policy reviews, and performance improvement initiatives.
- Work collaboratively with internal teams and external partners to ensure an integrated and customer‑focused service.
- Ensure compliance with relevant legislation, regulations, and data protection requirements.
You will be part of a supportive, experienced team with opportunities to influence service delivery. Torbay Council offers a range of benefits including flexible office‑based or hybrid working, support for professional development and qualifications, generous annual leave entitlement, and the Local Government Pension Scheme.
This post meets the requirements of the Public Services Network (PSN) and therefore requires a Basic Criminal Record Check, showing any unspent convictions and conditional cautions.
Skills
- Numeracy, literacy and effective communication, interpersonal and diplomacy skills, with the ability to interpret and apply legislation/regulations, explain and advise on policies and procedures.
- Excellent IT skills and the ability to accurately update relevant databases and document imaging/workflow systems, achieving defined accuracy and output targets.
- A methodical and flexible approach to work, with the ability to work quickly and accurately responding to conflicting demands, making effective decisions, advising others and undertaking all necessary actions in a timely manner to deliver service priorities while maintaining customer satisfaction levels.
- The ability to work on own initiative and use own discretion and judgement, when carrying out own role and supporting other members of the team.
- Fluency in English, with confidence and fluency in spoken aspects of the role.
Knowledge
- Understanding of Council policies, aims and objectives; significant experience working in a local authority Revenues service, particularly Council Tax and Business Rates.
- Extensive knowledge and understanding to enable the effective resolution of disputes; strong working knowledge of relevant legislation, case law, and recovery processes.
- Knowledge of Council Tax and Business Rates, including full knowledge of applicable law, policies and statutory guidance; experience dealing with complex cases and providing technical support to colleagues.
- Knowledge of GDPR principles and the ability to take appropriate action if breaches are identified; ability to interpret legislation and apply it accurately to real‑world scenarios.
Experience & Qualifications
- Educated to GCSE A Level / NVQ 3 standard or equivalent.
- Experience working in a customer‑service environment, including investigating and interviewing people in a respectful manner with excellent communication skills.
- Experience working in a multi‑disciplinary role with strong organisational skills and the ability to manage competing priorities.
- Experience of effective decision making with confidence handling challenging conversations.
- Evidence of continuous professional development, ideally with an IRRV qualification or working towards it.
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