We are looking for a Supporter Care Officer to join our team. In this vital role, you’ll ensure every supporter feels valued and appreciative, delivering an outstanding service that strengthens their connection to our cause. Reporting to the Senior Supporter Care Manager, you’ll play a key part in enhancing the supporter experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our life‑saving work.
- Make a real impact by delivering exceptional supporter care. You’ll be the first point of contact for our supporters, ensuring every interaction is professional and aligned with our mission.
- Play a key role in donation and data management. From processing gifts to maintaining accurate records and financial reconciliation, your attention to detail will directly support our fundraising success.
- Be part of a collaborative, solutions‑focused team. You’ll help fine‑tune processes, handle complex queries, and drive onward improvement by meeting team performance goals and championing innovation.
About You
- Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling sensitive or complex supporter interactions.
- Strong working knowledge of CRM systems (ideally Raiser’s Edge), with a solid understanding of data accuracy, Gift Aid, and Data Protection legislation.
- Excellent communication and interpersonal skills, with a proactive, solutions‑focused approach and the ability to manage multiple tasks while working collaboratively across teams.
- Team‑oriented and values‑driven, with a passion for delivering great supporter experiences, a positive attitude, and a commitment to continuous improvement.
If this sounds like you – we’d love to hear from you!
Hybrid‑working
Our London office is a place to connect, collaborate and celebrate with colleagues. We recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2 days in the office. This is an office‑based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
Salary
£33,181 per year inclusive of London weighting
Hours
35 hours
Benefits
- Positive culture and values
- Annual leave
- Agile and flexible working
- Employee Assistance Programme
- Competitive salaries
- Pension
- Season ticket loan
- Cycle2Work scheme
- And more…
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