Service Support Officer – Contact Centre

Sandwell Children’s Trust

Sandwell Children’s Trust is a Good Provider and offers a 12-month fixed-term contract for a Service Support Officer based at the Hollies Contact Centre, Smethwick. The position involves 37 hours per week.

Benefits

• Generous annual leave up to 29 days, plus 5 additional days for long service recognition.
• Birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• Generous local government career average pension scheme with employer contributions of 21.6%.
• Service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and well-defined career progression.

Responsibilities

• Support a busy Family Centre with all aspects of administration.
• Reception duties: greeting visitors face to face.
• Call handling and message taking.
• Dealing with incoming and outgoing post.
• Issuing and maintaining petty cash.
• Managing shared inboxes and dealing with requests from Family Support Workers.
• Support new employees with the use of equipment and the in-house Children’s system to obtain information, uploading documents to Children’s records.

Qualifications

• NVQ Level 2 in Business Administration or equivalent.
• Previous experience of working in a business admin role.
• IT literate with experience of using Microsoft Office packages.
• Good communication and telephone skills.
• Good organisational skills and ability to prioritise workload.
• Ability to work independently and as part of a team.

Sandwell Children’s Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.

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