Fixed term maternity cover till May 2027
Optimistic – Equity – Kindness – Innovative – Collaborative
Student Services Advisor
Derby College Group (DCG) is recruiting a Student Services Advisor to join our Student Services team at the Broomfield Campus, supporting our other campuses as required. DCG supports 13,000 students studying full‑time, part‑time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education. The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG.
The Opportunity
The Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). In this role you’ll be a pivotal member of the Student Services team, providing support to students in person, via telephone or email. You’ll be part of a strong flexible customer‑focused team dedicated to supporting our students through their journey with us.
About you
To excel within this role, you’ll have great interpersonal and communication skills, be highly organised and have good attention to detail. You’ll also have knowledge of data protection and GDPR compliance.
Benefits
- Membership of the Local Government Pension Scheme with a 19.9% employer contribution
- Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
- TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
- Discounts on East Midlands Railway Annual Season Tickets
- Microsoft Office for FREE with 1TB of OneDrive cloud storage
- Discount on treatments at SENSI our onsite salon at the Roundhouse
- Flint Bishop Solicitors – free will writing, 1‑hour free consultation with family department, 10% discount on Conveyancing services
- Continuous development and progression opportunities
- Free eye tests with Specsavers
- Employee Assistance Programme
- Cycle to Work Scheme
Diversity, Inclusion and Belonging
We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro‑divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
Safeguarding statement
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. It is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
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