Who We Are
FedEx is the largest express transportation company in the world, operating in more than 220 countries and territories. With a global workforce of over 530,000 employees, we deliver packages and services that matter to people every day.
Working Hours
35 hours per week.
Shift Pattern
Monday to Friday, 09:00 – 16:00 hours.
Salary
£14.02 per hour, with premium rates paid for hours worked between 19:00 – 22:00 and 22:00 – 06:00.
Responsibilities
- Ensure that customers’ urgent packages reach their destination on time.
- Answer incoming calls from customers regarding shipment collection requests and delivery inquiries.
- Investigate and resolve failed shipment deliveries or collections, prioritising and reallocating any failures for the next delivery day.
- Enter data into the in‑house tracking system.
- Communicate and collaborate clearly with the team, your manager, and other operations stations.
- Adhere to FedEx processes, procedures, controls and regulatory requirements.
Qualifications
- Strong communication and social skills.
- Ability to work in a fast‑paced environment with strict timelines.
- Effective time‑management skills with attention to detail.
Benefits
- Attractive compensation package.
- Training to help you get started and ongoing on‑the‑job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applies to FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family during difficult life situations.
- Employee reduced‑rate shipping.
- Excellent career opportunities.
Diversity & Inclusion
Diversity and inclusion are integral to our workplace culture. At FedEx, we celebrate diverse cultures, inspire shared dreams, and create a global community where everyone is accepted.
Equal Opportunity Employer
FedEx is an equal‑opportunity employer and is committed to a diverse and inclusive workforce, providing growth opportunities for all. We are Disability Confident ‘Committed’ in the UK.
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