Customer Service Co-ordinator

Customer Service Coordinator

Telford office based

0830-1700

Monday – Friday

£26,000 plus benefits, annual bonus, 25 days holiday plus bank holidays and regular incentives

Duties

• Raise & process customer purchase orders as well as order acknowledgements
• Raise packing lists for inward shipments
• Check purchase orders to ensure they match requested production orders
• Receive and send shipping documents to clearing agents
• Raise customer invoices
• File completed invoice packs, purchase orders and archiving.
• Review and follow delivery schedules with the logistics department
• Update the system with shipping information.
• Track deliveries and shipments and update customers
• Deal with general customer enquiries and provide purchase order updates.
• Raise credit notes, debit notes and proforma invoices when needed.
• Provide Sales support based on requests coming from the Sales Managers across Europe

Essential Criteria

• Be highly proficient with MS Office
• Have accurate data entry skills
• Be an excellent written and verbal communicator
• Have some customer service experience
• Be literate and numerate
• Have a positive attitude and strong work ethic

This role is UK based and does NOT have sponsorship opportunity.

Our process is barrier free and we will ensure you are carefully considered for the role you have applied for.

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