Defense Helpdesk: Customer Service Advisor

Serco Canada Inc is looking for a Customer Service Agent in Liverpool to be the first point of contact for customers, ensuring their requests are logged and resolved efficiently.

You will manage inbound and outbound calls and customer queries while maintaining high service standards. This role, with a strong focus on support and collaboration, is crucial for the smooth running of services across the MoD estate.

The position offers a permanent full-time contract with competitive benefits, including a contributory pension scheme and 25 days annual leave.

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