Urgent Care Support Staff (Goole)

Main duties of the job

• Support day‑to‑day activity within an urgent care setting
• Help create a calm, safe and welcoming environment for patients
• Work closely with colleagues to support smooth patient journeys
• Follow agreed processes to maintain quality, safety and confidentiality
• Work a fixed four‑week rota including evenings and weekends

Your working pattern follows a set rota:

• Weeks 1, 3 and 4: Mondays and Tuesdays, 6.00pm–11.00pm
• Weeks 1 and 4: Fridays, 6.00pm–11.00pm
• Weeks 2 and 3: Sundays, 11.00am–11.00pm

What we’re looking for

• A caring, reliable approach with a focus on patient experience
• Ability to work well as part of a team
• Confidence following set procedures and routines
• Willingness to work evenings and weekends as part of a rota
• We welcome transferable skills and provide training and support

Qualifications

• Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
• Word processing to OCR level 2 standard International Computer Driving License (ICDL) or able to demonstrate high level of keyboard skills and knowledge
• Current Full Driving Licence
• Basic Life Support training or willingness to undertake

Knowledge

• Knowledge of a range of reception and administration procedures.
• Standard IT skills including basic knowledge of Microsoft programmes.
• Knowledge of stock rotation and control procedures

Experience

• Previous experience working with the general public
• Previous driving experience

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