Are you experienced in a 1st/2nd line IT support role and looking to expand your career?
Interested in joining our growing team of drinks dispense industry specialists, who specialise in installing and maintaining drinks dispense equipment at over 90,000 licensed premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas. We deliver customer service excellence. At Innserve, we are One Big Team, and we keep Britain pouring.
Benefits
- A competitive salary
- Generous holiday allowance: 23 days holiday + bank holidays
- Free refreshments including premium hot and soft drinks
- Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us
- Each year, you’ll receive a “Flex Pot”, to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way! Some benefits may cover you past state pension age and cover your family too!
Typical Day
You’ll work as part of a supportive team, providing IT support to office based users and field technicians, helping ensure day to day systems run smoothly and issues are resolved efficiently.
Acting as the first point of contact for IT related queries, providing timely and professional support to end users, you will diagnose and resolve hardware, software, and basic network issues, escalating to senior team members or third parties where appropriate. You will configure and support Windows laptops, Android devices, and iPhones. Our colleagues rely on the team to support and troubleshoot business applications used across the organisation.
The role requires you to assist with user account management, permissions, and access rights in line with company security policies, while supporting the delivery of an interesting and varied range of IT projects and upgrades, ensuring minimal disruption to users.
You will also maintain accurate and up to date IT documentation. Ideally, you will be someone with a desire to improve systems and processes continuously, working collaboratively with colleagues to provide an industry leading service to our colleagues across the business.
Qualifications
- Experience working in a 1st/2nd line IT support role.
- Working knowledge of ITIL aligned service desk practices.
- Good understanding of Microsoft 365 and Windows 10/11.
- Confident troubleshooting hardware, software, and basic networking issues.
- Strong communication skills with the ability to adapt your approach to different users.
- A methodical problem solving approach with good attention to detail.
Preferred
- Experience with MDM solutions (e.g. SOTI).
- Exposure to device management using Intune.
- Knowledge of phone systems and call flows.
- Relevant certifications such as CompTIA A+ or Microsoft certifications.
At Innserve, we are One Big Team. Interested in joining us?
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