Night Front Desk Agent (Full Time/Part Time)

Night Front Desk Agent

We are looking for a positive, infectious Night Front Desk Agent to greet guests and provide top‑notch service at Hyde London City.

Responsibilities

• Create a memorable Hyde experience for our guests, ensuring they feel special and eager to return.
• Handle phone calls and guest requests that arise during the shift.
• Manage guest billing, transactions, and reception float accurately.
• Watch over guests and their belongings, reporting maintenance issues to the appropriate crew for resolution.
• Coordinate with other departments and staff to maintain smooth operations and guest satisfaction.

Qualifications

• Positive attitude and helpfulness, making guests feel confident you can answer any question.
• Previous hotel or similar experience preferred but not mandatory; willingness to learn is critical.
• Familiarity with Opera or another front‑desk operating system is an advantage.
• Ability to work flexible shift patterns, including weekdays and weekends, to support the team as required.
• Open to ideas, collaborative, and willing to experiment and try new approaches.
• Desire to be part of something bigger and enjoy the journey.

Benefits

• Up to 28 days holidays (incl. bank holidays), pension and life insurance.
• Health cash plan for wellbeing support.
• Retail & hospitality perks via partners.
• Experience stay at Hyde and a meal for two after a discovery period.
• Shift meal provided.
• Extra time off to volunteer with partner charities.
• Cycle to work scheme.
• Chance to grow in a fast‑growing brand.
• Learning opportunities for skill development.
• Discounts across the Ennismore and Accor family of brands.

Equal Opportunity

Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job‑related factors such as ability, work quality, suitability, experience, and potential.

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