Trainee Cruise Sales Consultant

About the Role

Learning and development are important to us. Therefore, as the successful candidate, you will benefit from an initial training programme. During this time, you will work closely with our Learning and Development team, who will provide full product training covering the systems we use and the Fred. Olsen products.

Qualifications

• Personable with excellent communication skills and a polite, engaging telephone manner.
• Able to build positive relationships with our customers.
• Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
• Computer literate and able to pick up new systems quickly.
• Passionate to work in the travel industry and learn our destinations.
• Highly organised and able to manage tasks to meet deadlines.
• Sales or customer service experience is beneficial.

Key Tasks & Responsibilities

• Deal with customer enquiries and reservations in a polite and professional manner.
• Build and maintain your own knowledge library on rates, prices and terms of business.
• Effectively promote all relevant Fred. Olsen products to customers.
• Confirm bookings and upsell all relevant products.
• Selling the Fred. Olsen products and brand to customers.

This is a permanent, full-time role, working 35 hours a week Monday to Friday and every other Saturday. A day off during the week will be rewarded when a Saturday is worked.

Benefits

• BUPA medical.
• Life Assurance.
• Enhanced maternity and paternity pay.
• Discounted holidays and cruises.
• Retail discounts and cash back incentives through the Boost Benefits scheme.
• Opportunity to earn commission in addition to basic salary.

Our Values

• We are caring – “We trust and care for each other, our guests and our environment.”
• We are positive – “We live and share a positive attitude.”
• We are real – “We are always ourselves and respect others.”
• We are a team – “We are more than a team; we are a family.”

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

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