Beauty Casual Sales Assistant

Flannels is the ultimate luxury fashion destination for men and women, showcasing a curated selection of over 200 global designer and contemporary brands. Known for timeless style and attention to detail, we deliver an elegant, modern luxury experience—both in-store and online.

As a Beauty Sales Assistant, you’ll deliver a premium shopping experience, connecting with customers, offering expert product guidance, and helping maintain our luxury standards on the shop floor. You’ll play a vital part in creating a warm, stylish, and customer-focused environment from the moment we open.

Responsibilities

• Greet all customers with warmth, confidence, and professionalism.
• Ask open-ended questions to understand customer needs.
• Recommend and locate suitable products, staying up to date on current collections and trends.
• Share information about in-store promotions and loyalty benefits.
• Handle cash and card transactions accurately.
• Maintain a high standard of store presentation and cleanliness.
• Support replenishment and ensure the shop floor is ready for trading each day.
• Deliver consistent, high-level customer service in line with the Flannels brand.
• Actively offer add-ons and alternative product suggestions where appropriate.
• Ensure full compliance with all Flannels policies and procedures.

Benefits

• Competitive pay.
• Staff discount across all Frasers Group brands.
• Progression opportunities across our fast-growing retail network.
• Premium working environment in a new, luxury retail space.
• Training and development to help you succeed.

Key Points

This is a zero-hour contract. Working hours will vary and are not guaranteed each week.

Core Values

• Think Without Limits — move fast, take bold action, and bring the team along with you.
• Own It and Back Yourself — take responsibility for your role, master the basics, and drive results.
• Be Relevant — stay connected to our people, our partners, and the planet.

Qualifications

• Confident, enthusiastic, and motivated to deliver results.
• Excellent communication and interpersonal skills.
• Customer-focused, with a passion for delivering exceptional service.
• Team player who thrives in a fast-paced retail environment.
• Reliable, flexible, and willing to adapt to changing business needs.
• Fashion-aware with a strong interest in designer and contemporary brands.

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