About The Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don’t need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.
We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Job Details
- Salary: Starting rate £13.52 per hour, increasing to £14.21 once full training has been completed (Includes London Weighting Allowance)
- Location: New Addington
- Job Type: Part‑time – 30 contracted hours
- Flexibility: Full flexibility from Monday to Sunday is required
- Discretionary bonuses: Opportunity to earn up to £2,000 extra each year, pro‑rated and based on performance against key KPIs.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
We’re proud to provide a comprehensive benefits package from day one, with clear pathways for career progression.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to join a company that puts people first? Apply today and start your journey with H&T – where your contribution truly matters to us, our customers and our local communities.
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