Retail Security Support Officer

Retail Security Support Officer

Covering various retail outlets in Edinburgh and surrounding area. £13 per hour.

Benefits

• Free SIA License Renewal
• Competitive Holiday Entitlement
• Pension Scheme
• Personal Learning Hub & Additional Training
• 24/7 Virtual GP & Healthcare Benefits
• Cycle to Work Scheme
• Full Uniform Provided
• Exclusive Discounts with Selected Companies
• Company Share Scheme (SIP & SAYE)
• Overtime Available

Job Overview

• Protect customer property, people and/or assets by providing security services in accordance with the site’s published Assignment Instructions (AI) and subsequent changes.
• Deliver results that meet or exceed the key performance indicators/service level agreement for the customer.
• Undertake additional training for continuous self‑development.

Responsibilities

• Act as a visual deterrent on the shop floor.
• Safely detain offenders.
• Investigate losses and support inquiries about known offenders.
• Complete accurate incident reports and company documentation.
• Report crime incidents to store management and police.
• Conduct routine patrols to ensure customer safety.
• Record patrols in the daily occurrence book.
• Maintain a safe and secure environment for all.

Main Duties

• Ensure compliance with policies and UK law.
• Fully complete tasks and duties as defined within the published Assignment Instructions.
• Stay aware of changes to Assignment Instructions and suggest amendments to improve service.
• Comply with industry and statutory legislation; obtain and wear required licences.
• Follow instructions and procedures appropriately.
• Work systematically, methodologically and orderly.

Training

• Complete required competency training.
• Undertake additional training for continuous self‑development.
• Use technology to achieve key work objectives.
• Renew licence 16 weeks before expiry.

Security and Health & Safety

• Report hazards and potential hazards on site immediately.
• Stay alert to threats or changes.
• Use common sense and involve others if threats arise.
• Maintain professional conduct with difficult customers.
• Complete detailed notebook entries after incidents.
• Adhere to schedules and demonstrate commitment.
• Ensure check calls at scheduled times.
• Call emergency services and communication centre for all incidents.

Qualifications

• Door Supervision or Security Guarding Licence.
• Five‑year checkable employment history or documentary evidence of unemployment, self‑employment, or education.
• Driving licence and access to own vehicle.
• Previous experience in a retail security role.

What We Are Looking For

• Previous security experience.
• SIA licence.
• SC clearance desirable.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments, please let us know by emailing.

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