Casual Night Porter

Responsibilities

• Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
• Assuming Night Manager tasks, as required, when the Night Manager is dealing with priorities on shift
• Arranging collection, delivery and storage of guest luggage, ordering and delivering newspapers and maintaining the cleanliness of public areas during the night
• Providing general security in the Hotel and carrying security backup procedures, as requested and informing the Night Manager of issues to ensure that they are dealt with effectively
• Cashing up procedures
• Following the check-in and check-out policy procedures for guests arriving late or departing early
• Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts
• Ensuring the restaurant is set up and prepared for Breakfast

Qualifications

• Previous experience in a quality hotel
• Experience of night shift
• Excellent communication skills
• The ability to work well under pressure with a positive, ‘can do’ attitude
• Excellent customer service skills
• Experience of using a Front Office Management System, e.g., Opera
• Ability to work a variety of shifts, depending on the needs of the business

Benefits

• Cash Health Plan cover option
• £12.71 per hour
• Career development pathways and regular salary reviews
• Employee discounted accommodation and F&B discounts worldwide
• Life assurance, where applicable
• Apprenticeship, placement or training opportunities
• Meals provided on duty
• Social events, wellbeing and team activities
• Uniform
• Length of service related holiday scheme
• Recommend a friend scheme, where eligible

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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