Receptionist – Fawsley Hall Hotel & Spa
Location: Fawsley, Northamptonshire, NN11 3BA
Salary: Starting at £13.50 per hour + service charge + excellent colleague benefits
Job Type: Full‑time | Permanent | 5 days out of 7
Job Overview
We are currently seeking a knowledgeable and enthusiastic Receptionist at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels. Join a warm and welcoming team dedicated to delivering exceptional experiences.
Responsibilities
- Welcome guests and provide excellent service from the moment they arrive.
- Craft personalised experiences for guests, making them feel at home, relaxed and valued.
- Work closely with the Front Office team to deliver consistent and outstanding service.
- Manage front‑desk operations, including reservations, check‑in/check‑out, and guest enquiries.
- Support booking and update systems, including Opera, and Microsoft Office.
- Handle cash, card payments and deposit withdrawals.
- Assist with front‑office administrative tasks and maintain cleanliness.
- Participate in rotation for weekend and weekday shifts (35 hours per week, may vary).
Qualifications
- Previous experience as a Receptionist in a luxury four‑ or five‑star hotel.
- Strong computer skills and confidence navigating reservation systems and Microsoft Office (Opera experience highly desirable).
- Excellent communication, service orientation and team‑working ability.
- Positive, proactive and enthusiastic attitude.
Benefits
- Competitive hourly rate £13.50 plus incremental pay reviews.
- Share of service charge.
- 28 days holiday per year (bank holidays) increasing to 33 days with length of service.
- Uniform and meals on shift provided.
- Complimentary spa and gym access (*restrictions apply).
- Free onsite parking (where applicable).
- Wellbeing support via Employee Assistance Programme.
- Company pension, enhanced sick pay and life assurance scheme.
- Online retail discount platform.
- Discounted stays in properties and various perks.
- Annual loyalty awards and bonus for new colleague recommendations.
- Colleague of the Month awards and recognition ceremonies.
- Regular team gatherings and appreciation events.
Company
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. The group operates 21 unique luxury country houses and coastal retreats and is committed to sustainability, having received Green Tourism accreditation.
How to Apply
Interested applicants, please apply now. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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