Key Responsibilities
Customer Engagement & Styling
- Greet guests warmly and confidently, demonstrating strong product knowledge.
- Actively listen and ask insightful follow‑up questions to understand customer needs.
- Provide styling advice, suggest add‑ons, and create complete looks.
- Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
- Guide customers through purchase decisions and ensure a seamless checkout experience.
- Reinforce and celebrate customer choices, inviting them to return.
Sales & Business Acumen
- Drive results through strong customer connections and storytelling.
- Demonstrate deep knowledge of the brand and product attributes across all categories.
- Maintain operational excellence, including stockroom organization and POS transactions.
- Give and receive feedback in an honest, constructive manner.
Requirements
Skills & Experience
- Professional selling skills with exceptional interpersonal and communication abilities.
- Prior experience in a retail environment.
- Ability to multitask, prioritize, and work collaboratively in a team setting.
- Social media awareness and willingness to learn omni/virtual selling techniques.
- English proficiency (or local language proficiency per market).
Schedule
Ability to work a flexible schedule to meet the needs of the business—nights, weekends, busy season, public holidays, and high‑traffic retail days.
Benefits
- An inclusive, innovative, and fun working environment.
- Internal mobility & career progression.
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme.
- Regular social events.
- Equity, Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
- Attractive employee discount.
- Compelling incentive programme.
Equal Employment Opportunity
Tapestry is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
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