Department Manager

As a Department Manager, you’ll work alongside the Store Manager to drive results, develop talent, and deliver an exceptional customer experience.

Key Responsibilities

• Support the Store Manager with daily store operations to help achieve sales targets and core KPIs.
• Lead and guide colleagues on the shop floor, allocating tasks, supporting service delivery, and maintaining GO Outdoors standards throughout the day.
• Take ownership of your department, ensuring it is commercially strong, well presented, and aligned to store priorities.
• Assist with coaching and development, offering real‑time feedback and reinforcing expectations set by the Store Manager.
• Maintain GO Outdoors’ high presentation and operational standards, including availability, pricing accuracy, tidy displays, and a safe environment.
• Carry out core operational duties such as cash handling support, till checks, delivery processing, stock audits, and opening/closing routines — escalating issues appropriately.

Skills & Experience Required

• Previous experience in a retail management or supervisory role, such as Department Manager, Assistant Store Manager or Supervisor, demonstrating readiness to support leadership.
• Strong leadership skills with the ability to guide, develop, and motivate staff while reinforcing store priorities.
• Confidence in interpreting KPI and sales data to support commercial decision‑making and shift focus.
• Excellent communication and interpersonal skills, supporting colleagues and ensuring professional customer interactions.
• Proven success driving sales performance and contributing to KPI achievement in a retail environment.

Desirable Attributes

• Passion for retail and the outdoors, with an enthusiasm for representing the GO Outdoors brand.
• Professional, proactive leader with a solutions‑driven mindset.
• Hands‑on and committed to leading by example in all areas of the store.
• Resilient, adaptable, and able to remain composed under pressure.
• Customer‑focused, with a strong commitment to delivering a great in‑store experience.

What We Offer

• Incremental holiday allowance.
• Staff discount on qualifying purchases across Group retail stores and online.
• Exclusive colleague bike discount scheme.
• Discounted gym membership.
• Personal development opportunities to learn and develop at work.
• Access to apprenticeships and accredited qualifications.

We are proud to be an equal‑opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.

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