The opportunity
As NHS Resolution continues to evolve, we are offering a number of exciting opportunities for experienced Claims Managers with a background in clinical negligence or personal injury. This is a fantastic time to join a organisation where your expertise will be highly valued, your contribution will make a real impact, and you will play a key role in managing claims from commencement to conclusion. In return, you will have the opportunity to help achieve fair outcomes, support learning across the NHS, and be part of a team shaping an important area of work.
What you’ll be doing
In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion.
What we’re looking for
In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting, your background and experience will also include:
- An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area
- Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion
- Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area)
- Evidence and ability of managing a large caseload within strict time limits and conflicting priorities
- Ability to engender trust, develop and maintain constructive relationships with external organisations
- Ability to work as a team member and collaboratively with other teams
- Exceptional customer focus and awareness
- Excellent verbal and written communication skills
- Ability to focus on continuous service improvement and innovation
What we offer in return
- Competitive salary and benefits package
- We are a committed flexible and family-friendly working organisation
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
- When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers
- Health service discounts
- Blue Light card, a discount service for the emergency services
- The NHS Cycle to work scheme
- Season ticket loan scheme
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