My client, a leading name within the Business & Industry catering and workplace hospitality sector, is looking to appoint an exceptional Account Director to lead a prestigious flagship contract in the City of London.
This is a rare opportunity for an experienced Account Director to take ownership of a high-profile, multi-service operation delivering premium hospitality, workplace dining, retail and events within a corporate environment. The successful Account Director will be responsible for driving operational excellence, commercial performance, innovation and client satisfaction across the account.
We are seeking a commercially minded and people-focused Account Director with a proven track record in leading large-scale hospitality operations and developing strong client partnerships within the B&I sector.
The Opportunity
As Account Director, you will act as the senior strategic lead across the contract, building trusted client relationships while ensuring operational delivery consistently exceeds expectations.
Key responsibilities include:
Client Relationship Management
- Building strong, credible relationships with key stakeholders and acting as the primary client contact.
- Ensuring all contractual obligations, KPIs and service level agreements are delivered to the highest standard.
- Leading regular business reviews, presenting operational performance, commercial updates and strategic recommendations.
- Identifying opportunities for innovation, investment and continuous improvement across the account.
- Managing client expectations proactively to maintain outstanding service levels and long-term partnership success.
Operational Leadership
- Leading day-to-day operations across hospitality, fine dining, events, cafés, staff dining and retail services.
- Driving high standards across food quality, presentation, customer service and overall guest experience.
- Developing annual business plans and operational strategies aligned to both client and company objectives.
- Ensuring all sites operate in line with company procedures, compliance standards and brand expectations.
- Supporting engaging marketing and promotional initiatives across the operation.
Commercial & Financial Management
- Taking full ownership of the account’s commercial performance and financial delivery.
- Managing budgets, forecasts and growth plans to maximise profitability and operational efficiency.
- Monitoring labour, GP, sales performance and overhead controls to ensure strong financial performance.
- Ensuring accurate reporting, invoicing and financial administration across the contract.
- Driving organic growth opportunities through upselling, innovation and service development.
Leadership & Team Development
- Leading, motivating and developing large multi-site teams within a fast-paced hospitality environment.
- Recruiting, coaching and mentoring managers to build engaged, high-performing teams.
- Managing talent development, succession planning and performance management processes.
- Creating a positive and collaborative culture focused on continuous improvement and employee engagement.
- Encouraging innovation and empowering teams to contribute ideas and solutions.
Compliance & Standards
- Ensuring full compliance across health & safety, food safety, allergen management, COSHH and employment legislation.
- Driving best practice across operational governance, HR and environmental management procedures.
- Managing internal and external audits successfully and ensuring all action plans are delivered.
- Maintaining exceptional standards across all aspects of food, hospitality and workplace experience.
- Acting as a visible leader and role model across the operation.
About You
The ideal candidate will have:
- Proven experience operating at senior leadership or Account Director level within Business & Industry catering or workplace hospitality.
- Strong commercial acumen with experience managing large-scale P&L accounts.
- Exceptional stakeholder management and relationship-building skills.
- A strong background in premium hospitality and multi-site operations.
- Experience leading and developing high-performing teams within complex environments.
- Excellent knowledge of compliance, food safety and operational standards.
- A proactive, innovative and solutions-focused leadership style.
What’s On Offer
- Opportunity to lead a flagship corporate hospitality contract within the City.
- Competitive salary and bonus structure.
- Excellent benefits package.
- Career progression with a leading hospitality and workplace services business.
- A dynamic and high-profile leadership opportunity within a premium client environment.
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