CUSTOMER SUCCESS MANAGER – UK – M/F/D

Job Overview

As a Customer Success Manager in our UK team based in Manchester, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions.

What You’ll Do

• Own and nurture a portfolio of commercial customers, ensuring long‑term success.
• Act as the main point of contact, providing strategic guidance and data‑driven recommendations on long‑term testing and personalisation optimisation strategies.
• Collaborate with Key Account Managers to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansion.
• Proactively identify churn risks and implement strategies to improve retention.
• Maintain a high level of customer engagement and satisfaction with a focus on customer‑led strategy.
• Provide technical consulting on tests and personalisation and assist set‑up and learning with the AB Tasty solution.
• Analyse and identify new areas for optimisation following data analysis.
• Help provide customer references and case studies; actively provide constructive feedback to the product team to improve AB Tasty products.
• Work closely with agencies and partners supporting shared customers, ensuring alignment on strategy, execution, and value delivery.

What You’ll Bring

• At least 3 years of work experience in Customer Success.
• Customer‑focused, organised with a proactive mindset.
• Fluent in English with excellent verbal and written communication skills.
• Analytical thinker who can translate complex data into profitable marketing plans.
• Interest in UX, e‑commerce, analytics or CRO.
• Desirable: experience working with digital agencies, technology partners, or channel ecosystems in a customer‑facing role.
• Willingness and ability to travel as needed to meet clients on‑site, particularly in Manchester and Ireland.
• Strong soft skills: energetic, enthusiastic, self‑motivated, open‑minded.

Why You’ll Love It Here

• Directly influence success and be a key player in the company’s growth.
• Ownership & autonomy: trust and freedom to excel and take charge of your own journey.
• International culture: collaborate with a diverse, global team across 8 countries.
• Professional development: vast opportunities for learning, education, and advancement.
• Flexible work: up to 3 days of remote work per week.
• Benefits: health insurance, additional days off, and support for remote working expenses.

Details

• Contract: Permanent, Full‑Time.
• Location: Manchester.
• Work policy: Hybrid.

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