Senior Manager – Change Delivery

About the role

With c.7 direct reports and overall management responsibility for c.25-40 Change SMEs, you’ll manage a budget up to £30m, and be accountable for:

• Working collaboratively with Data, Technology Services and the Business Sponsor to deliver agreed and prioritised change across all change types.
• Initiative development and delivery, enhancing Change Delivery capability, and assess and enhance current and new processes in line with defined customer journeys.
• Ensuring full compliance to change delivery processes and governance, establishing and maintaining a clear governance structure across the end‑to‑end change lifecycle that promotes transparency, accountability, and clear ownership.
• Partnering and influencing senior stakeholders to define and prioritise initiatives and ensure YBS change budgets are directed towards the areas of greatest strategic and commercial value.
• Inspiring, developing, and guiding a high performing team, fostering a collaborative, continuous improvement and a culture of delivery excellence.
• Managing resource allocation effectively, making sure the right mix of permanent colleagues and external suppliers is in place.
• Engaging with and effective management of 3rd party suppliers.
• Managing risk and risk management standards, prioritising high impact mitigation activities, escalating risks and issues where necessary.

About you

With extensive delivery experience of IT and/or Change, and a track record of safe and successful delivery of complex change portfolios with an annual budget of c£20‑30m, you’ll need to be able to demonstrate:

• Significant experience of delivering business outcomes in both scaled agile and waterfall delivery environments, including experience with SAFe and PPM frameworks.
• Strong leadership capabilities with experience of developing high performing teams and embedding a culture of accountability and continuous improvement.
• Knowledge and experience of a broad range of industry practices in project and application development lifecycle methodologies, such as MSP, Agile, APM and Prince 2, SAFE, Business Process Mapping.
• Experience of managing a diverse set of internal and external stakeholder relationships including strong vendor relationship management experience.

Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on‑target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.

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