Neighbourhood Manager (9 month FTC)

Benefits

• 27 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity‑related bonus scheme to enhance take‑home pay
• A generous contributory pension of 6% (employer match 7–10%)
• Private medical insurance
• Health care cash plan (Medicash)
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in‑house & e‑learning courses and a range of coaching and mentoring programmes

Role Summary

We’re looking for a Neighbourhood Manager (Leasehold & Estates Lead) to join our team. This 9‑month fixed‑term position, based out of our Portsmouth office, involves working 37 hours a week with flexible home and office arrangements.

Key Responsibilities

• Lead three neighbourhood teams based in South Hampshire, ensuring customers receive high‑quality housing services and driving improvement in customer satisfaction and value for money.
• Manage either the Leasehold and Service Charge team—overseeing the service charge process, ensuring transparency, accuracy, and effective handling of customer queries and complaints—or the Independent Living team, overseeing contracts linked to Independent Living (e.g., catering and alarm system contracts).
• Work closely with stakeholders and managing agents to guarantee service standards are met and that leasehold and shared‑ownership customers are fully engaged and satisfied.
• Collaborate with other departments and external partners to deliver comprehensive neighbourhood services, maintain estates to a high standard, and meet all relevant health & safety standards.
• Foster a culture of continuous improvement, ensuring our services exceed regulatory and best‑practice standards.
• Ensure customers’ voices are heard and they have real influence in shaping services.

Required Qualifications & Experience

• Proven track record in housing management, leasehold and service charges, with experience in a customer‑centric environment.
• Sound knowledge of housing legislation.
• Basic DBS check.
• Full UK driving licence and access to a vehicle for business use (business mileage will be paid).

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