Service Management Lead- Outside ir35 contract

Hybrid

must be available to travel to an office 2 days a week if necessary, and occasional travel to Europe

Locations

London, Hampshire

Our client is a global software distribution organisation, seeking an experienced Service Management Lead/ Consultant to support a large-scale service improvement programme. This role will focus on stabilising the current IT service estate while defining and implementing a future-state service design roadmap aligned to ITIL best practices.

Someone who can help define, implement, and then ensure that they run sufficiently the following:

• Service Management
• Service Definitions
• Service Ownership
• Service Accountability
• Service Monitoring
• Service Relationships
• Service Support protocols
• Service OLA/SLA and establishing suitable OKR’s
• Help establish and define suitable mechanisms for Service Transition from pre-production into production
• Help define and deliver a working Asset Management, CMDB and then a Service Catalogue
• Extend the existing Change Management/Enablement (used across the IT Infrastructure space) across the application and engineering teams

Key Skills Required

• Framework Mastery: Deep understanding of ITIL 4 practices (Service Strategy, Design, and Transition).
• Process Mapping: Experience building service blueprints and analyzing operational processes.
• Stakeholder Management: Ability to negotiate Service Level Agreements (SLAs) and align technical teams with corporate strategy.

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