Salary range: £31,772 – £39,156 per annum (dependent on skills, experience, and qualifications). Grade: F. Hours: 35 per week. Contract type: Permanent. Reference: 24/43. Closing date: Midnight, Sunday 28th June.
Role Details
We are seeking a Student Casework Officer to provide day-to-day operational management in relation to student casework within our Registry team. You will maintain and provide timely and accurate information to support casework and provide practical suggestions for continuous improvement of processes. You will also contribute to the Registry’s knowledge base and share best practice within the University.
Key Responsibilities
- Provide day-to-day operational management of student casework.
- Maintain and distribute timely, accurate information to support casework.
- Suggest and implement continuous improvement of processes.
- Contribute to the Registry’s knowledge base and share best practice within the University.
Qualifications & Experience
- Experience providing high-level administrative support.
- Experience handling sensitive, confidential personal data.
- Background working in a high-pressure, customer-facing environment.
- Excellent communication skills and customer-focused attitude.
- Strong interest in the student journey.
Working Conditions
The role requires working on campus at least 2‑3 days per week, with flexible/hybrid working arrangements available across the University.
Benefits
- 30 days annual leave plus bank holidays and discretionary closure days during the Christmas period.
- Flexible and hybrid working supported across the University.
- Free tea and coffee, flexible working spaces, and free access to campus tennis court and sport pitch.
- Group personal pension scheme with a minimum 7% contribution by the University (up to 10% contribution by the University).
- Loans of up to £10,000 covering travel costs, rental deposits, and bicycles.
- Benenden medical cover, allowing access where NHS delays.
- Employee discount service.
- Free language classes (subject to availability).
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