Location: Swansea (This role is suitable for hybrid working)
Salary: £35,663 – A Civil Service Pension with an employer contribution of 28.97%
Overview
As a Project Support Officer you will support and manage the delivery of programmes, projects and work streams. You may lead low‑risk/low‑complexity projects yourself, or be part of a broader team supporting larger programmes. The defining aspect of this role is project delivery – you will help manage change within the organisation and to our customers, ensuring that the changes that matter most are delivered effectively and efficiently.
Responsibilities
- Planning & scheduling – implement and maintain appropriate processes to enable effective planning and scheduling.
- Monitoring & reporting – establish and maintain project controls, keep the Project Manager aware of project status, and prepare project performance reports by gathering information from stakeholders and presenting data.
- Stakeholder management – manage professional relationships with a wide range of internal and external stakeholders, act as lead point of contact for some external parties, and draft and sign‑off correspondence.
- Financial control – monitor project spend, contribute to the compilation of budgets and the development of the business case, and ensure an accurate asset register is maintained.
- Risks & issues – manage potential risk areas, work with risk managers and escalating as appropriate.
- Provide learning and development opportunities tailored to your role.
- Support flexible working options and promote a healthy work‑life balance.
- Maintain a culture encouraging inclusion and diversity with support for staff communities.
Benefits
- Generous employer contribution of 28.9% to pension scheme.
- Digital communities with clear career frameworks.
- On‑site nursery, restaurants and coffee bar.
- 25 days holiday (plus bank holidays, increasing by one each year up to 30), 8 bank holidays and an additional privilege day to mark the King’s birthday.
- 24‑hour Employee Assistance Programme providing free confidential help and advice.
- Free parking.
About You
To thrive in this role you will have strong communication and stakeholder engagement skills, the ability to influence and challenge across all levels, and you’ll thrive in a resilient, adaptable environment that handles change well. You will be highly resilient to changing workloads and environments, and you will lead teams to deliver positive outcomes. Experience in balancing multiple priorities and dealing with ambiguity, and a desire for autonomy in the role, will help you organise and prioritise tasks with confidence and independence. You will be able to manage a varied and challenging workload, provide project support for large‑scale projects and take the lead on smaller projects when appropriate.
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