A well-established brand with a strong and loyal customer base is seeking an experienced Retention Specialist.
You’ll be embedded within a close-knit marketing team, taking a lead role across retention and lifecycle activity at a pivotal moment of growth. This isn’t a strategic-only position – the client needs someone who can roll their sleeves up, get into the platform and drive results from day one.
Key Responsibilities
- Owning CRM and lifecycle marketing execution across email, push and SMS channels
- Building and refining customer journeys – from first purchase through to reactivation
- Feeding into the broader retention strategy with a focus on frequency, repeat rate and LTV
- Spotting and acting on opportunities to boost engagement and conversion
- Playing a key role in campaign planning and delivery across trading peaks
- Contributing to loyalty initiatives designed to increase long-term customer value
Skills & Experience
- Proven experience in retention, CRM or lifecycle marketing
- Someone equally comfortable setting strategy and executing it
- Confident working with data to draw out insights and inform decisions
- A team player who can integrate quickly and add value from the start
Project Scope & Duration
Initial 3-month contract with an ASAP start.
We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/
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