Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. We work on some of the most exciting and varied projects, and support a healthy, productive, and flexible working environment that respects work–life balance.
We are recruiting for a Public Liaison Officer to work in our Northern Region. The role may require occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable.
Responsibilities
The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business, supporting the following schemes:
- Barton Upon Humber
- Skipton
- Lowdham
- Lincolnshire (multiple sites)
Key duties include:
- Dealing with stakeholders and advising them of upcoming works
- Stakeholder management
- Developing a customer complaints process and dealing with complaints in a timely manner
- Monitoring complaint data to identify trends and logging complaints on a monthly basis
- Communication with internal and external clients, PR and JCE senior management
- Attending and contributing to regular process meetings with the project team
- Compilation of monthly reports
- Organisation of regular public exhibitions
- Organising and undertaking newsletters and press releases
- Going on site visits and taking site photos
- Involvement in insurance claims
- Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme
- Involvement with partnering workshops
- Liaison with local schools including arranging presentations and events
- Preparing for and assisting in the hosting of Considerate Contractors scheme audits
- Development of social value initiatives
Qualifications & Requirements
- Confident communicator with excellent public-facing skills
- Strong organisational ability and creativity
- Ability to work well under pressure, manage multiple tasks and demonstrate excellent time management
- Prior experience in stakeholder and public engagement essential
- Proficiency in Word, Excel, Outlook and PowerPoint required
- Full UK driving licence required (involves commuting to various sites)
Benefits
- Life assurance cover (4x annual salary)
- Company pension scheme (match up to 8%)
- Company car
- The great escape – leave off 2 early every Friday
- 25 days holiday (pro rata) plus bank holidays (option to buy more holiday)
- Extensive training programmes
- Employee Assistance Programme
- Employee benefits platform
- Free on-site parking
- Company social calendar
- Regular fun days and a broad range of charity events
- Supportive business that genuinely wants to help you progress in your career
Equal Opportunities
We are committed to providing equal opportunities for all staff and welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy or maternity, race, religion or belief, or marriage and civil partnership status. We place great importance on inclusive recruitment and will do everything we can to support applicants who may require reasonable adjustments during the recruitment process. Please let us know if you need any additional assistance or adjustments.
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