Quality Assurance & Release Engineer, Retail

Position Overview

The QA, Release & Service Desk Analyst is responsible for ensuring the quality, stability, and compliance of retail technology systems across store operations. The role covers testing and release management for POS and store systems, fiscalisation compliance, integration of pricing/products/core applications, and operational oversight of the Retail Service Desk. Acting as a bridge between Technology, D365, Operations, and the Service Desk, this position ensures seamless delivery of technology solutions and ongoing store support.

Your story

• Experience with POS systems, integrations, and retail IT environments.
• Strong background in testing, QA, release management, or service delivery.
• Knowledge of fiscalisation requirements in retail.
• Proven experience in service desk operations, SLA monitoring, or incident management.
• Excellent cross‑functional communication skills, able to work with technical and non-technical teams.
• Detail‑oriented with strong documentation and process management skills.

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