About Grit Consultancy
GRIT Consultancy is an award‑winning, all‑in‑one IT support, consultancy, security and hosting solution provider based in London, serving businesses across the UK and globally. With over 25 years’ experience in the technology industry, we are a growing team of specialists dedicated to delivering reliable, secure and proactive IT solutions that enable our clients to focus on their core business.
The Role
This role is key to the success of GRIT Consultancy. You will be responsible for providing Level 2 technical support, delivering onsite assistance to clients across London/Southeast, and supporting deployments and projects across modern cloud‑first environments. You will need to be confident working independently, managing your own schedule, and representing GRIT Consultancy professionally at client sites.
Key Responsibilities
- Provide Level 2 technical support across desktop, mobile, cloud, and networking environments.
- Attend client sites to troubleshoot issues, perform installations, and replace hardware where required.
- Deploy, configure, and manage Microsoft 365 and Intune environments, including device enrolment, compliance, policies, app deployment, and Autopilot.
- Support project delivery, including migrations, onboarding, endpoint refreshes, and site rollouts.
- Manage support tickets in line with SLAs, resolving issues independently where possible and escalating when required.
- Maintain accurate documentation and liaise with clients and internal teams to ensure smooth service delivery.
- Support user onboarding/offboarding, device provisioning, and account setup.
- Contribute to process improvements and undertake additional technical duties as required.
Experience and Skills Required
- Proven Level 2 IT support experience, ideally within an MSP environment.
- Strong experience with Microsoft 365 administration and deployment.
- Hands‑on expertise with Microsoft Intune, including device management, compliance, policies, app deployment, and Autopilot.
- Good knowledge of Azure AD / Entra ID, user management, and security controls.
- Experience supporting and troubleshooting physical hardware, including laptops, desktops, and servers.
- Strong support experience across Windows 10/11 environments and virtual platforms such as Azure, ESXi, and Hyper‑V.
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, and basic switch/firewall concepts.
- Strong troubleshooting, root cause analysis, workload prioritisation, and project delivery skills.
- Full UK driving licence with willingness to travel across London and surrounding areas.
- Experience with RMM and PSA tools such as Autotask, Datto RMM, or N-able.
- Familiarity with UniFi, FortiGate, or Ruckus networking, including firewall and NAT configuration.
- Basic PowerShell scripting and automation skills.
- Experience administering SharePoint and Teams.
- Understanding of security best practices, including MFA, endpoint protection, and compliance.
Personal Attributes
- Highly organised with strong time management skills.
- Comfortable working in fast‑paced MSP environments and adapting to changing priorities.
- Friendly, professional, and approachable with a calm, reliable attitude.
- Trustworthy with strong confidentiality awareness.
Equal Opportunities
GRIT Consultancy is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from all sections of the community, regardless of age, gender, ethnicity, disability, religion, sexual orientation or any other protected characteristic.
Working Conditions
- Hours: 40 hrs p/wk, Mon – Fri, Permanent Position
- Location: London
- Holiday: 23 Days Holiday + Bank Holidays
- Salary & Benefits: £40K to £45K, depending on experience, Private Medical and Company Pension
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