Client Payroll Manager – Birmingham/Manchester
Location: Birmingham, London, Manchester
Capability: Tax & Law
Experience Level: Manager
Type: Full Time
Business Area: Tax Managed Services
Contract type: Permanent
Job Description
TheroleofManagersistomanageandassurethedeliveryofoperationalpayrollprojectsforKPMGbureaubasedclients.
Toprovideexperttechnicalsupportinthedeliveryofapproximately350clientpayrolls,spanningUK,modified,andshadowpayrollsforbothdomesticandinternationalclients.Thepayrollspanssingleheadcountpayrollstothoseofcirca500+employees.Theroleisdesignedforamanagerwithdeeppayrollexpertise,abletooperateatpaceandunderpressure,ensuringaccuracy,compliance,andexceptionalclientservice.
Themanagerwillbeaccountableforclientservicemanagementandservicelevelagreementdelivery.
UK Client Payroll operations – roles and responsibilities
- Take ownership of client relationships for defined clients.
- Work with the payroll team both onshore and offshore in processing a portfolio of 350 client payrolls, ensuring timely, accurate, and compliant payroll runs across UK, modified, and shadow payrolls.
- Apply advanced technical knowledge to resolve support closure of escalations, complex payroll queries, including expatriate and international payroll requirements.
- Delivery of payrolls to set deadlines, demonstrating resilience and composure under pressure.
- Act as reviewer and conduct checks and reconciliations to ensure payroll outputs meet client expectations and compliance standards.
- Maintain commercial and scoped discipline.
- Support onboarding of new clients, ensuring smooth transitions and rapid integration into payroll processes.
- Act as a technical point of contact for payroll queries, providing clear, concise, and solution‑oriented responses.
- Collaborate with internal teams to support cross‑border payroll delivery and resolve escalations swiftly.
- Contribute to the development of SOPs, checklists, and training materials for payroll operations.
- Share technical insights and best practices with colleagues to support a culture of learning and excellence.
Essential Skills & Qualifications
- Similar payroll experience, with proven delivery in multi payroll environments.
- Advanced knowledge of UK regulations including PAYE, NIC and pension application.
- Demonstrated ability to work at speed, under pressure, and to strict deadlines.
- Strong technical problem‑solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in payroll software (ideally on Sage and/or Star) and Microsoft Office.
- Self‑starter, able to work independently and as part of a team.
- Forward‑thinking, able to anticipate risks and issues.
- High level of integrity, professionalism, and client‑focused.
- Commitment to continuous learning and improvement.
Additional Attributes
- Experience of expat, shadow or modified payrolls.
Our Locations
We are open to talk to candidates across the country but our core hubs for this role are Manchester and Birmingham. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part‑time options. If you have a need for flexibility, please register and discuss this with our team.
From role sharing and flexible start and finish times to home working, we’ll try and support the flexible work patterns that best suit you.
We’re committed to creating an inclusive environment where all colleagues thrive and reach their full potential, whatever their identity or background.
We’re a member of the Business Disability Forum so please get in touch if you’d like to discuss any adjustments that you might need in the application process – and if you are successful beyond this.
We’re a recognised leader in the Government’s scheme. We offer a Guaranteed Interview Scheme for all experienced professional opportunities.
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