Counsellor (Remote)

TELUS Health is empowered to provide mental health support through our Employee Assistance Programme (EAP) team. We are seeking a compassionate and skilled Counsellor experienced in brief solution‑focused counselling to deliver short‑term, telephone/video interventions. The role is remote and permanent for 35 hours per week. Location: Anywhere in the UK.

Role & Responsibilities

• Provide comprehensive assessments and short‑term counselling interventions using a brief solution‑focused model.
• Identify client needs and refer to appropriate internal and external resources to ensure holistic support.
• Maintain detailed, accurate case notes and submit files in accordance with clinical policies and regulatory requirements.
• Meet clinical objectives and KPIs as defined by Clinical Management.
• Undertake mandatory e‑learning modules and attend training sessions to stay current with best practices.
• Demonstrate strong clinical judgment in assessing risks related to child welfare, suicide/self‑harm, substance abuse, and other safeguarding concerns.
• Utilize computer systems for appointment scheduling, client record management, and organizational information retrieval.
• Keep abreast of relevant regulatory and legislative developments in mental health practice.
• Participate in weekly team meetings, monthly one‑to‑one clinical supervision with your manager, and ongoing professional development opportunities.
• Attend regular external clinical supervision with a qualified supervisor to maintain clinical best practice.

Mandatory Requirements

• Registered/Accredited membership with a recognised professional association (BACP or equivalent); if not accredited, hold a minimum Diploma Level 7 in Counselling (including 100 hours organisational placement).
• Minimum 3 years post‑qualifying experience working directly with clients.
• Completed a minimum of 450 clinical hours.
• Proven experience in assessment and short‑term counselling delivery.
• Demonstrated experience with brief solution‑focused counselling models and telephone/video delivery.
• Strong capability in identifying and managing risk across child welfare, suicide/self‑harm, substance abuse, and other safeguarding domains.
• Strong clinical judgment, understanding of confidentiality responsibilities, excellent work ethic, and professional conduct.
• Excellent written and verbal communication, cultural competency, and interpersonal abilities.
• High‑speed internet connection (essential for remote working) and proficiency with MS Office (Word, Excel, Outlook), MS Teams, OneNote, and SoftPhone systems.
• Ability to work full‑time, 35 hours per week over 5 days with flexibility to choose a fixed schedule.

Desirable Qualifications

• Advanced clinical training or specialisation in brief therapy models.
• Experience working within EAP or occupational health settings.
• Familiarity with specific client populations (e.g., workplace mental health, stress management).
• Experience with mental health information systems or EAP platforms.
• Additional therapeutic qualifications or certifications beyond the minimum requirement.
• Strong IT literacy and comfort with remote working technologies.
• Experience in a multidisciplinary clinical team environment.

Benefits

• Pension Plan: Competitive pension contributions.
• Health & Wellness: Private medical insurance, digital GP access, dental plan, and life insurance coverage.
• Annual Leave: 24 days plus 2 additional wellbeing days per year, plus UK bank holidays.
• Group Income Protection.
• Employee Support: Confidential EAP support available to you and your family.
• Flexible Working: Permanent remote position with flexibility to work from anywhere in the UK.
• Professional Growth & Development: Opportunities to expand clinical expertise, skill development, and training.
• Diverse Caseload, collaborative learning, external supervision, and a supportive work‑life balance environment.

Telus Health is an equal‑opportunity employer. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. Accommodation is available for applicants with disabilities during the recruitment process.

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