Job Description
Legal & General (L&G) is recruiting a Sales Support Executive for a 12‑month fixed‑term contract. The role offers a competitive base salary and a chance to join a collaborative, customer‑focused team supporting advisers and regional sales colleagues across our Retirement Income business.
Responsibilities
- Support quote requests and inbound sales queries to meet agreed service levels and targets.
- Build strong working relationships with regional sales teams and intermediary firms.
- Complete follow‑up activity such as quote chases, discovery calls and onboarding firms to our digital application system.
- Develop a detailed understanding of intermediary needs to help identify and maximise business opportunities.
- Record all quotes, calls and interactions in Salesforce to provide insight into market activity.
- Participate in training, workshops and product learning to maintain and grow knowledge.
- Support colleagues across the Retail division through knowledge sharing and upskilling.
- Implement Consumer Duty requirements by monitoring sales activity and escalating concerns.
Qualifications
- Experience in telephone‑based sales or customer support, with the ability to influence decisions.
- Confidence in presenting information clearly and engagingly.
- Knowledge of the annuity or wider retirement income market, or an interest in developing this.
- Understanding of the intermediary advice process and how products support customer outcomes.
- Ability to build rapport and maintain strong professional relationships.
- Strong organisational skills and accuracy when managing multiple tasks.
- A proactive approach to learning, development and adapting to change.
- RO1 or equivalent is helpful but not essential.
Benefits
- Opportunity to participate in annual, performance‑related bonus plan and share schemes.
- Generous pension contribution.
- Life assurance.
- Healthcare plan (permanent employees only).
- At least 25 days holiday plus public holidays, 26 days after 2 years’ service; option to buy and sell holiday.
- Competitive family leave.
- Electric car scheme offering a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only).
- Various discounts on our products and at selected retailers.
- Commitment to net‑zero carbon workplaces by 2030 with sustainable, modern offices.
Inclusive Culture and Flexible Working
Legal & General values diversity and inclusivity, supporting opportunities for people of diverse backgrounds, views and experiences. We are open to flexible working options, including part‑time, term‑time and job shares, where possible.
We care passionately about outcomes rather than attendance and are willing to discuss flexible working arrangements based on customer demand.
Applicants who do not meet every single criterion are encouraged to apply, focusing on strengths and potential contributions.
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