Role: 3rd Line IT Engineer – MSP Salary: £50,000 We are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors . We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do.
We’re looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects , and client-facing solutions.
This is a hands-on role that blends deep technical problem-solving with meaningful project work.
You’ll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base.
Resolving complex 3rd line escalations across networking, servers, cloud, and security Leading and delivering infrastructure projects — cloud migrations, network deployments, virtualisation and more Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments Mentoring and supporting junior engineers Producing clear technical documentation and project plans Microsoft 365 & Azure (Intune, Entra, Conditional Access, SharePoint) Networking — VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki) Windows Server — AD, DHCP, DNS, DFS, Group Policy Experience delivering or contributing to IT projects end-to-end Must be able to pass an Enhanced DBS check (required for education sector work) Full UK driving licence
Salary up to £50,000 depending on experience Training and industry certifications fully funded — Microsoft, CompTIA, and more Real project ownership and career progression If you’re a technically strong engineer looking for a role where you can lead projects, grow your skillset, and make a real impact — we’d love to hear from you….